Privacy Policy

We use the information collected to provide, operate, and maintain the Service; to process transactions; to send transactional and promotional communications; to respond to comments and questions; and to send technical notices, updates, and security alerts.

We use aggregated and anonymized data to improve the Service, train analytical models, generate usage statistics, and inform product decisions. This data is not linked back to any individual user and cannot be used to identify you personally.

We may use your email to send you information about new features, product updates, and relevant industry content. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting support@adflow.io.

AdFlow uses cookies and similar tracking technologies to enhance your experience on the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. These include session management, authentication tokens, and CSRF protection.

We use analytics cookies (such as a self-hosted Plausible or anonymized Google Analytics) to understand how users interact with the platform. These cookies collect non-personally-identifiable information and help us improve usability and performance.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. Our ad delivery scripts placed on publisher websites use cookieless or consent-gated tracking modes in jurisdictions where required.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating the platform, conducting our business, or serving you — subject to confidentiality agreements.

Service providers we may engage include: cloud hosting providers (AWS, Google Cloud), payment processors (Stripe, Razorpay), transactional email services (SendGrid, Resend), and customer support tools. Each provider is contractually obligated to handle your data securely.

We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or investigate fraud.

Depending on your jurisdiction, you may have the right to: access a copy of the personal data we hold about you; correct inaccurate data; request deletion of your data ("right to be forgotten"); object to processing; request portability of your data; and withdraw consent at any time.

To exercise any of these rights, please submit a written request to privacy@adflow.io. We will respond to all verifiable requests within 30 days (or within the timeframe mandated by applicable law). We may need to verify your identity before processing your request.

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe your rights have not been respected. We are committed to working with you to resolve any concerns.

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are legally required to retain it for longer periods (e.g., financial records for 7 years).

Aggregated, anonymized analytics data that cannot be linked to any individual may be retained indefinitely for business intelligence and product improvement purposes.

Publisher ad impression logs are retained for 36 months for audit, billing dispute resolution, and fraud investigation purposes, after which they are permanently deleted from our production systems and all backups.

AdFlow Technologies Pvt. Ltd. is the data controller for personal data collected through the Service. If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at: privacy@adflow.io.

For general support inquiries unrelated to privacy, please use our standard support channel at support@adflow.io or through the in-platform chat widget.

This Privacy Policy was last updated on May 31, 2026. We will notify registered users of any material changes by email or by posting a prominent notice on the platform before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Policy.